Please reach us at Info@popupplayevents.co.uk if you cannot find an answer to your question.
Bookings are made through emails or phone calls. When booking please provide date of hire, times needed, postcode of venue, what package and any extras.
Yes. A £60 damage deposit is required to secure your booking. This is also refunded to you within 48 hours after the event following inspection of the equipment and accessories. The balance is due 7 days prior to your event date.
If you need to cancel please let us know as soon as possible. Cancellations before 14 days will receive a deposit refund. Cancellations within 14 days will result in a loss of deposit, however this can be used to make another booking with us. If we need to cancel due to unforeseen circumstances, such as extreme weather/illness, we will provide a full refund.
Yes! We have public liability insurance.
We offer free delivery and pick up within a 15 miles radius of Stratford upon Avon. Any additional miles will be charged per mile. If your unsure on wether a mileage cost will apply to you, get in touch and we would be more than happy to assist.
The recommended age for our soft play equipment is 0-5 years.
Yes! We clean and sanitise all of the equipment before and after each hire. We use sanitising products that are fragrance free and safe for little ones. The ball pit balls are cleaned and sanitised in their own bath!
Our picnic tables work just as well inside. If the weather turns or the forecast is not looking good, we can set it up inside instead.